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Quench Rewards - Terms and Conditions

Effective: 28 October 2020

The Quench Rewards program is the customer loyalty program which Eumundi Group Hotels Pty Ltd (Eumundi) operates in South-East Queensland.

By registering as a member, scanning or tapping your Quench Rewards Card in-store, using any other Membership Facility or using or attempting to collect, access or enjoy any Member Benefits, you agree that these T&Cs will apply to you in respect of the Quench Rewards program.

Definitons

Collect refers to the points you earn when you shop at an Earn Business.

Earn Businesses means the businesses where points may be collected by Members as mentioned in paragraph 5.

Eligible Shop means spend at a Redemption Business that is a minimum of $10 (excluding any No Earn Purchases).

Enjoy refers to the use / redemption of your Quench Rewards dollars at a Redemption Business.

Quench Rewards means the customer loyalty program which Eumundi Group Hotels Pty Ltd (Eumundi).

Quench Rewards dollars or Rewards dollars means the credit held in your account following the exchange of Quench Rewards points, which can be used when you present your Quench Rewards Card on transactions at Redemption Businesses which offer this reward facility.

Quench Rewards points or Rewards points means the points which may be collected and enjoyed by Members in accordance with the Terms and Conditions.

Member means an individual who has been allocated a Quench Rewards membership number and whose Quench Rewards membership has not been terminated in accordance with the Terms and Conditions. Quench Rewards membership has a corresponding meaning.

Member Benefits means benefits you can collect or be awarded from time to time in connection with the Quench Rewards program, for instance, Quench Rewards points, Quench Rewards dollars, exclusive personalised Quench Rewards member offers and the other types of benefits mentioned in these T&Cs.

Membership Facility means any means by which you access the Quench Rewards program (including any Member Benefits) e.g. your Quench Rewards Card or any other means authorised by us.

No Earn Purchases means products or services sold at an Earn Business that are excluded from collecting Quench Rewards points within the Quench Rewards program as mentioned in paragraph 7.

Redemption Business means the businesses where Quench Rewards dollars may be enjoyed by Members as mentioned in paragraph 19.

Terms and Conditions (T&Cs) means the terms and conditions on this page, as amended and published on the Quench Rewards Website from time to time.

Membership

To become a Quench Rewards member, you need to be an individual over the age of 18 with valid proof of age and have a current Australian residential address.

You can join (i.e. register as a member) in one of 2 ways:

  • Complete and return a Quench Liquor Application form; or
  • join in person at our Quench Liquor stores.

Joining is free and there are no fees to continue as a member.

If you choose not to register yourself as a member, you may not be able to take advantage of any Member Benefits.

If you have picked up a temporary card (i.e. a non-personalised Quench Rewards membership Card) in-store but you have not registered that card within 6 months from the date that you first scanned the temporary card in-store, then we may cancel your unregistered temporary card. If we cancel your unregistered temporary card, any Member Benefits credited to the temporary card will also be cancelled.

You cannot enjoy any Quench Rewards points accrued on an unregistered temporary card as money off your liquor and other purchases.

Earning Points

Quench Rewards points are what you collect when you shop at any Earn Business (listed out below in paragraph 5). Quench Rewards points will not be collected on No Earn Purchases listed out below in paragraph 7.

You can enjoy your Quench Rewards points as money off your liquor and other purchases. Details of how you can enjoy your Quench Rewards points and choose your Rewards choice can be found in paragraph 11 below.

Once you have collected 2000 Quench Rewards points you will receive $10 Quench Rewards dollars to enjoy off a future shop at any Quench Liquor store

  • Quench Liquor Barn Ashmore Tavern
  • Quench Liquor Ashmore Plaza
  • Quench Liquor Bronberg Plaza
  • Quench Liquor Aspley Central
  • Ashmore Tavern Drive Through

You will not collect Quench Rewards points on any money you spend on smoking products, Quench Liquor gift cards, mobile recharge, cash outs, or delivery charges.

You will collect a minimum of 1 Quench Rewards point for every dollar you spend at any Earn Businesses (see paragraph 5), excluding any money spent on the No Earn Purchases (see paragraph 7 above).

At times we will run points boosters whereby you can collect up to 10 points per dollar you spend, for instance an offer to collect points on particular products, or an offer to collect points on your whole shop (excluding any No Earn Purchases and any other purchases we may stipulate in the T&Cs for that promotion). Some of these points boosters may be exclusive personalised offers to collect points based on your individual profile, and will be available only on your Quench Rewards Card.

The Quench Rewards points you collect will be rounded up to the nearest even number of points.

When liquor and other purchases in-store at an Earn Business, you need to scan or tap your Quench Rewards Card at the checkout prior to the conclusion of the transaction. If you do not scan or tap your Quench Rewards Card at the checkout before the transaction is finalised, you will not collect Quench Rewards points on that shop.

Quench Rewards points collected may take up to 72 hours to be shown in your account.

Any points that have been collected through participation in a points booster may take up to 7 business days to be shown in your account, unless otherwise stipulated in the T&Cs for that points booster.

Enjoying Points

Quench Rewards points can be as money off your liquor and other purchases.

Once you have collected 2000 Quench Rewards points, this can be enjoyed as $10 Quench Rewards dollars. This gives you $10 off a future Eligible Shop of at least $10 in-store or online at a Redemption Business.

To enjoy your Quench Rewards dollars for money off your shop, you need to scan your Quench Rewards Card prior to the conclusion of your transaction when you are liquor and other purchases in-store at a Redemption Business.

You can choose to enjoy money off your liquor and other purchases as soon as you have at least $10 Quench Rewards dollars in your Quench Rewards account (i.e. 2000 Quench Rewards points) and you complete an Eligible Shop (i.e. at least $10 excluding any No Earn Purchases) in-store at a Redemption Business.

You will be prompted at the checkout of a Redemption Business to decide whether or not you want to enjoy your Quench Rewards dollars (in multiples of $10 Quench Rewards dollars) on your first Eligible Shop after your balance hits $10 Quench Rewards dollars, or whether you want to keep your Quench Rewards dollars savings for enjoyment against a future Eligible Shop. E.g. you have $20 Quench Rewards dollars in your account and you spend $20 on a transaction at a Redemption Business of which $5 is on No Earn Purchases. If you choose to enjoy your Quench Rewards dollars, this means you will receive $10 off your liquor and other purchases and the other $10 Quench Rewards dollars will remain in your account.

You are able to choose the amount of Quench Rewards dollars you want to enjoy (in multiples of $10 Quench Rewards dollars) against an Eligible Shop. If you do not use all of the Quench Rewards dollars in your account, the remainder will be retained in your account for use. E.g. if you have $50 Quench Rewards dollars saved in your account and your Eligible Shop is $70, you can choose $30 Quench Rewards dollars to use on this shop and keep the remaining $20 Quench Rewards dollars for another Eligible Shop. The full $50 Quench Rewards dollars will not automatically be deducted as money off your shop.

You can enjoy money off your liquor and other purchases at any Quench Liquor store.

Quench Rewards dollars cannot be enjoyed on purchases made for all smoking products, gift cards  mobile recharge, cash outs, delivery charges, donations, or on a charge account.

Other Member Benefits

You may qualify for other promotions, special benefits and exclusive offers from the Eumundi Group and selected third-party businesses which we may offer or enable as part of the Quench Rewards program from time to time. These are known as Faves or Extras.

Faves refer to personalised specials based on products you have purchased in the past.

Extras are non-points benefits which can include member-only discounts, free samples, newsletters and competitions offered by businesses in the Eumundi Group and selected third-party businesses.

Additional terms and conditions may apply to these Faves and Extras which may be notified to Members on the relevant section of the Quench Rewards website or in any Member communications.

Please see the section titled “What communications will I receive from Quench Rewards and how can I opt-out of certain messages” for details about unsubscribing from Quench Rewards communications.

Account Balance

You cannot have more than $500 Quench Rewards dollars in your account.

If you have more than $500 Quench Rewards dollars in your account, you will be made to enjoy your Quench Rewards dollars (in multiples of $10 Quench Rewards dollars) against your Eligible Shop(s) until your account balance is under $500 Quench Rewards dollars.

Yes, they may expire.

  • Any unused points balance of less than 2000 Quench Rewards points in your account may be set to expire 12 months from the date on which you last scanned your Quench Rewards Card at an Earn Business.
  • Where you have reached $10 Quench Rewards dollars (or multiple thereof) in your account, any unused Quench Rewards dollars balance of $10 Quench Rewards dollars (or multiple thereof) may be set to expire 12 months from the date of collecting the $10 Quench Rewards dollars (or multiple thereof).
  • Where you have reached $10 Quench Rewards dollars (or multiple thereof) on an unregistered temporary card, the unused Quench Rewards dollars balance of $10 Quench Rewards dollars (or multiple thereof) may be set to expire 12 months from the date on which you register your card.

You can check your Quench Rewards balance in your account by asking staff  in any Quench Liquor Store

Note: it may take up to 72 hours for any points collected in the ordinary course to be shown in your account. Any points that have been otherwise collected, for instance through participation in a promotional offer, may take up to 7 business days to be shown in your account, unless otherwise stipulated in the T&Cs for that promotion.

If you report your Quench Rewards Card as lost or stolen, you will be issued with a new card number.

If you are an additional cardholder on a combined account, you will need to have your new card number re-linked to the combined account, either via the Quench Rewards Website or by calling the Quench Rewards Contact Centre.

If you are the primary cardholder on a combined account, all previously linked cardholders will need to be re-linked to the new combined account, either via the Quench Rewards Website or by calling the Quench Rewards Contact Centre.

If the primary card on a combined account is deregistered or cancelled, the additional cards on the combined account will not be deregistered or cancelled, but there will no longer be a combined account (as all the cards will stop being a part of the combined account).

You can cancel your Quench Rewards Card by calling the Quench Rewards Contact Centre. If a card is cancelled, any unused Quench Rewards points, fuel discounts and other Member Benefits will be automatically forfeited.

You will stop collecting Quench Rewards points from the date of cancellation of your card.

If your card is lost, stolen or damaged, please visit the Quench Rewards Website or call the Quench Rewards Contact Centre.

Eumundi may issue you with a replacement card (and new card number), but it is in our discretion not to do so.

Where we issue you with a replacement card for a lost or stolen card that was registered, any unused Quench Rewards points balance accrued to your old (i.e. lost or stolen) registered card number will be transferred from your old card number to your new card number – and a new personalised card will be issued to you. However, if any points balance credited to your old card were enjoyed before we could transfer them to your new card number, whether by you or another person, Eumundi will not reimburse you for those points.

If your old card was not registered, any points balance accrued to the lost or stolen card number will not be transferred to your new card or replaced.

Where your registered card has become damaged or unusable but has not been lost or stolen, any points balance accrued on that card will remain in your same account and a new card will be issued with the same card number as your existing damaged or unusable card.

Note that re-instatement of current points balances on lost, stolen or damaged cards is at Eumundi’ sole discretion.

Personal Information & Communication

Eumundi will collect, use and disclose your personal information in accordance with the Quench Rewards Privacy Collection Notice (Collection Notice), which forms part of these T&Cs.

You may call the Quench Rewards Contact Centre if you would like a copy of the Collection Notice or our Privacy Policy in a different format.

Eumundi may amend the terms of the Collection Notice from time to time in accordance with these T&Cs.

By registering as a member, scanning your Quench Rewards Card (whether an unregistered temporary card or a registered card), using any other Membership Facility or using or attempting to collect, access or use any Member Benefits, you acknowledge that you have read the Collection Notice, and understand and agree that we will collect, use, store and disclose your personal information in accordance with its terms.

At Quench Rewards we love communicating with you about the Quench Rewards program. This includes sending you points boosters, faves and extras, plus asking you for your valuable feedback.

Unless you have opted out, you agree to us communicating with you via various channels and media (including by email, SMS, phone, mail and by advertising on certain websites and social media).

At Quench Rewards we only want to send you messages that you are happy to receive, and we try to do our best to make sure our messages are relevant to you. However, we understand you may want to opt out of receiving certain types of marketing and promotional messages that we send you, you can do this by:

For SMSs, emails and mail:

  • by calling the Quench Rewards Contact Centre and updating your settings to opt in or out of receiving marketing and promotional emails, SMSs or mail about different preferences or unsubscribing from marketing and promotional emails, SMSs or mail altogether
  • clicking unsubscribe in any marketing or promotional emails we send you, you may choose to:
    • unsubscribe from receiving further marketing and promotional emails, SMSs or mail sent to that preference group
    • update your settings to opt in or out of receiving marketing and promotional emails, SMSs or mail about different preferences.
    • unsubscribe from marketing and promotional emails, SMSs or mail altogether
  • sending “STOP” to the number we provide you on any of our marketing or promotional SMSs so that you don’t receive marketing or promotional SMSs from us anymore
  • calling the Quench Rewards Contact Centre and letting us know what communications you no longer want to receive (if we can’t do it for you, we can certainly help walk you through the process)

If you have any questions about how to opt out or how to manage your preferences, please call the Quench Rewards Contact Centre.

There are, however, some messages that we must be able to send you. These include, for example, messages relating to your membership such as changes to your account, important information relating to products and services you have purchased (like health and safety recall notices), forgotten passwords, updates to our T&Cs and Privacy Policy.

If you wish to update where we send the above communications to you, you can update your contact details by contacting the Quench Rewards Contact Centre. Please note that if you update your contact details, it may take up to 5 business days before communications we send to you change from your previous contact details to your updated contact details.

If you do not want us to send you any of the above communications, you may terminate your Quench Rewards membership by contacting the Quench Rewards Contact Centre . If you terminate your Quench Rewards membership this section will continue to apply for 5 business days after your notice of termination has been received.

Yes. Eumundi may change, suspend or terminate these T&Cs or the Quench Rewards program at any time.

We will give advance notice of any such change, suspension or termination on our website (or you can obtain details by calling the Quench Rewards Contact Centre, which will allow you time to cancel your membership within the period of that advance notice, in the event that you do not wish to agree to the relevant change or suspension.

Where we change the T&Cs, a copy of the revised T&Cs will be available on the Quench Rewards Website or can be obtained by calling the Quench Rewards Contact Centre.

If you continue to use your Quench Rewards Card or any other Membership Facilities or seek to access or use any Member Benefits after the period of advance notice has expired, you will be deemed to have accepted the amended T&Cs.

Please keep your personal details updated by email to the Quench Rewards account or calling the Quench Rewards Contact Centre on 5597 6866 # 5. If you don’t keep your personal details up to date, we may not be able to provide you with your Member Benefits, and we may need to cancel your membership and Quench Rewards Card.

It is your responsibility to keep your Quench Rewards Card and any other Membership Facilities provided to you safe and secure. Please treat your Quench Rewards account password as your confidential information. You must take all reasonable steps to prevent unauthorised use or access to your Quench Rewards Card, your Quench Rewards account and information about your membership, including your account password. This includes that you must not use a password for your Quench Rewards account which you have used for any other of your other online accounts. You acknowledge that unauthorised access to your Quench Rewards Card, account and personal information may occur if you do not take these steps.

Any tax, liability, or duty incurred by you arising from your participation in the Quench Rewards program is your responsibility.

You can only have one Quench Rewards Card per person, and you can’t transfer your membership to someone else.

Member Benefits are conditional on you purchasing normal household quantities – we reserve the right to apply purchase limits for the collecting of Member Benefits.

Member Benefits may only be collected and used for personal and household use. You may not collect or use Member Benefits for any purchases on a charge account (i.e. where payment is not due upon completion of the transaction but only 30 days or some other agreed period thereafter) or for any other commercial purpose (which includes not-for-profit association purposes).

Member Benefits are personal to you and, unless we notify you otherwise, cannot be transferred to anyone else.

Member Benefits cannot be exchanged or refunded except as expressly set out in these T&Cs.

Quench Rewards Cards are issued by Eumundi and remain the property of Eumundi. Quench Rewards Cards are not credit or charge cards.

We may refuse your application for membership for any reason.

From time to time we may exclude certain stores from the list of Earn Businesses or from the list of Redemption Businesses. We may also add or remove items from the list of No Earn Purchases, or change the redemption rate of Quench Rewards dollars. We will give you notice of the excluded stores or businesses, or of changes to the list of No Earn Purchases or redemption rate of Quench Rewards dollars, on the Quench Rewards Website.

We may specify exclusions and conditions (for example qualifying spend and offer duration) for any Member Benefits and we may change these from time to time, including during the duration of a Member Benefit offer.

Eumundi may reverse (i.e. debit) any Member Benefits which have been allocated (i.e. credited) to you where you have returned the goods or you have been refunded for the goods or services in respect of which those Member Benefits were earned.

We may also reverse Member Benefits which have been allocated to you if there are any other grounds which we consider, in our reasonable discretion, justify a reversal, for instance, if the Member Benefits were allocated to you by mistake (including by reason of our error) or if you earned them by misusing an offer, or through fraudulent means.

We reserve the right to monitor your purchase history to ensure that any Member Benefits are accumulated legitimately.

We reserve the right at any time without notice to:

  • cancel any temporary Quench Rewards Cards;
  • decline to issue Quench Rewards Cards or provide any other Membership Facilities;
  • withdraw or cancel any Quench Rewards Cards, other Membership Facilities or Member Benefits;
  • reverse any Member Benefits, including any Quench Rewards dollars or Quench Rewards points credited to an account;
  • terminate your Quench Rewards membership;
  • or terminate the Quench Rewards program.

Grounds for doing any of the above include if you (or someone using your Quench Rewards Card or account details):

  • abuse, misuse or attempt to abuse or misuse your membership, your card, the Quench Rewards program, any offers for Member Benefits or anything else associated with Eumundi;
  • do anything that is contrary to these T&Cs;
  • fraudulently accumulate Quench Rewards points or other Member Benefits;
  • use or attempt to use your card or Quench Rewards dollars, Quench Rewards points or any other Member Benefits, for purchases made by a person other than you, the cardholder (or in the case of fuel discounts, by a primary or additional cardholder on the same combined account);
  • engage in unacceptable conduct in connection with your membership, which will be deemed to include if Eumundi has a reasonable suspicion of conduct by you which amounts to dishonesty, fraud or wrongful conduct;
    become bankrupt or die;
  • or have not scanned your card in any Earn Business or shopped Online (where your card has been added to your Online account) at any time during a continuous 12 month period.

Any tampering with or defacing of or unauthorised use of a Quench Rewards Card will render the card invalid.

On cancellation of your membership (including through requested cancellation of your Quench Rewards Card), we may retain your membership information for record-keeping purposes and, in de-identified form, for our general data analysis purposes. We may allocate to another member any membership identifier (including number) previously allocated to you.

You agree that, except to the extent that these T&Cs expressly provide otherwise, we do not need to notify you in advance, or give you any reasons, with regard to any action we take concerning your membership.

You acknowledge and agree that there may be:

  • delay in issuing you with, or non-issue to you of, any Member Benefits;
  • delay in or non-replacement of a lost, stolen or damaged Quench Rewards Card;
  • acts, errors or omissions by us in the course of providing Member Benefits (including as referred to in these T&Cs);
  • loss, theft or damage to any documentation in the course of the posting or delivery of that documentation to you; or
  • a suspension and/or termination of the Quench Rewards program, including the ability for members to collect Quench Rewards points and enjoy Quench Rewards.

and to the maximum extent permitted by law (and provided that nothing in these T&Cs limits your rights under the Australian Consumer Law), we will not be liable to you in any way for any cause in connection with such matters, including for any unused Quench Rewards points or Quench Rewards dollars balance in your account at the time of termination.

You agree that any comments, suggestions or recommendations you may receive from us or others as part of Member Benefits may not be suitable, accurate or complete and you must not rely on them in a way which may give rise to any loss or damage. If you intend to rely on anything in connection with the Quench  Rewards program, your reliance should be based solely on your own judgement, including as to the extent to which you should obtain or use any Member Benefits.

Provided that nothing in these T&Cs limits your rights under the Australian Consumer Law, any liability we may have to you in negligence, breach of contract or otherwise, and all conditions and warranties as to the condition, suitability, quality, fitness or safety of any goods or services supplied by Eumundi pursuant to these T&Cs, whether express or implied by statute, are excluded to the maximum extent permitted by law, and, where liability cannot be excluded (such as where the Australian Consumer Law applies), our liability to you will in all cases be limited to:

  • the cost of re-supplying the goods or services or repairing, or paying the costs of repairing, the goods;
  • or reinstating the number of Quench Rewards points, Quench Rewards dollars, or other Member Benefits, in dispute.

The above limitation of liability in Eumundi’ favour also applies to related bodies corporate (as defined in the Corporations Act 2001 (Cth)) of Eumundi.

If you have any queries or complaints regarding the Quench Rewards program, please contact us. You can do this by calling the Quench Rewards Contact Centre on 07 5597 6866 #

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