Eumundi will collect, use and disclose your personal information in accordance with the Quench Rewards Privacy Collection Notice (Collection Notice), which forms part of these T&Cs.

You may call the Quench Rewards Contact Centre if you would like a copy of the Collection Notice or our Privacy Policy in a different format.

Eumundi may amend the terms of the Collection Notice from time to time in accordance with these T&Cs.

By registering as a member, scanning your Quench Rewards Card (whether an unregistered temporary card or a registered card), using any other Membership Facility or using or attempting to collect, access or use any Member Benefits, you acknowledge that you have read the Collection Notice, and understand and agree that we will collect, use, store and disclose your personal information in accordance with its terms.

At Quench Rewards we love communicating with you about the Quench Rewards program. This includes sending you points boosters, faves and extras, plus asking you for your valuable feedback.

Unless you have opted out, you agree to us communicating with you via various channels and media (including by email, SMS, phone, mail and by advertising on certain websites and social media).

At Quench Rewards we only want to send you messages that you are happy to receive, and we try to do our best to make sure our messages are relevant to you. However, we understand you may want to opt out of receiving certain types of marketing and promotional messages that we send you, you can do this by:

For SMSs, emails and mail:

• by calling the Quench Rewards Contact Centre and updating your settings to opt in or out of receiving marketing and promotional emails, SMSs or mail about different preferences or unsubscribing from marketing and promotional emails, SMSs or mail altogether
• clicking unsubscribe in any marketing or promotional emails we send you, you may choose to:
  • unsubscribe from receiving further marketing and promotional emails, SMSs or mail sent to that preference group
  • update your settings to opt in or out of receiving marketing and promotional emails, SMSs or mail about different preferences.
  • unsubscribe from marketing and promotional emails, SMSs or mail altogether
• sending “STOP” to the number we provide you on any of our marketing or promotional SMSs so that you don’t receive marketing or promotional SMSs from us anymore
• calling the Quench Rewards Contact Centre and letting us know what communications you no longer want to receive (if we can’t do it for you, we can certainly help walk you through the process)

If you have any questions about how to opt out or how to manage your preferences, please call the Quench Rewards Contact Centre.

There are, however, some messages that we must be able to send you. These include, for example, messages relating to your membership such as changes to your account, important information relating to products and services you have purchased (like health and safety recall notices), forgotten passwords, updates to our T&Cs and Privacy Policy.

If you wish to update where we send the above communications to you, you can update your contact details by contacting the Quench Rewards Contact Centre. Please note that if you update your contact details, it may take up to 5 business days before communications we send to you change from your previous contact details to your updated contact details.

If you do not want us to send you any of the above communications, you may terminate your Quench Rewards membership by contacting the Quench Rewards Contact Centre . If you terminate your Quench Rewards membership this section will continue to apply for 5 business days after your notice of termination has been received.

Yes. Eumundi may change, suspend or terminate these T&Cs or the Quench Rewards program at any time.

We will give advance notice of any such change, suspension or termination on our website (or you can obtain details by calling the Quench Rewards Contact Centre, which will allow you time to cancel your membership within the period of that advance notice, in the event that you do not wish to agree to the relevant change or suspension.

Where we change the T&Cs, a copy of the revised T&Cs will be available on the Quench Rewards Website or can be obtained by calling the Quench Rewards Contact Centre.

If you continue to use your Quench Rewards Card or any other Membership Facilities or seek to access or use any Member Benefits after the period of advance notice has expired, you will be deemed to have accepted the amended T&Cs.

Please keep your personal details updated by email to the Quench Rewards account or calling the Quench Rewards Contact Centre on 5597 6866 # 5. If you don’t keep your personal details up to date, we may not be able to provide you with your Member Benefits, and we may need to cancel your membership and Quench Rewards Card.

It is your responsibility to keep your Quench Rewards Card and any other Membership Facilities provided to you safe and secure. Please treat your Quench Rewards account password as your confidential information. You must take all reasonable steps to prevent unauthorised use or access to your Quench Rewards Card, your Quench Rewards account and information about your membership, including your account password. This includes that you must not use a password for your Quench Rewards account which you have used for any other of your other online accounts. You acknowledge that unauthorised access to your Quench Rewards Card, account and personal information may occur if you do not take these steps.

Any tax, liability, or duty incurred by you arising from your participation in the Quench Rewards program is your responsibility.

You can only have one Quench Rewards Card per person, and you can’t transfer your membership to someone else.

Member Benefits are conditional on you purchasing normal household quantities – we reserve the right to apply purchase limits for the collecting of Member Benefits.

Member Benefits may only be collected and used for personal and household use. You may not collect or use Member Benefits for any purchases on a charge account (i.e. where payment is not due upon completion of the transaction but only 30 days or some other agreed period thereafter) or for any other commercial purpose (which includes not-for-profit association purposes).

Member Benefits are personal to you and, unless we notify you otherwise, cannot be transferred to anyone else.

Member Benefits cannot be exchanged or refunded except as expressly set out in these T&Cs.

Quench Rewards Cards are issued by Eumundi and remain the property of Eumundi. Quench Rewards Cards are not credit or charge cards.

We may refuse your application for membership for any reason.

From time to time we may exclude certain stores from the list of Earn Businesses or from the list of Redemption Businesses. We may also add or remove items from the list of No Earn Purchases, or change the redemption rate of Quench Rewards dollars. We will give you notice of the excluded stores or businesses, or of changes to the list of No Earn Purchases or redemption rate of Quench Rewards dollars, on the Quench Rewards Website.

We may specify exclusions and conditions (for example qualifying spend and offer duration) for any Member Benefits and we may change these from time to time, including during the duration of a Member Benefit offer.

Eumundi may reverse (i.e. debit) any Member Benefits which have been allocated (i.e. credited) to you where you have returned the goods or you have been refunded for the goods or services in respect of which those Member Benefits were earned.

We may also reverse Member Benefits which have been allocated to you if there are any other grounds which we consider, in our reasonable discretion, justify a reversal, for instance, if the Member Benefits were allocated to you by mistake (including by reason of our error) or if you earned them by misusing an offer, or through fraudulent means.

We reserve the right to monitor your purchase history to ensure that any Member Benefits are accumulated legitimately.

We reserve the right at any time without notice to:

• cancel any temporary Quench Rewards Cards;
• decline to issue Quench Rewards Cards or provide any other Membership Facilities;
• withdraw or cancel any Quench Rewards Cards, other Membership Facilities or Member Benefits;
• reverse any Member Benefits, including any Quench Rewards dollars or Quench Rewards points credited to an account;
• terminate your Quench Rewards membership;
• or terminate the Quench Rewards program.

Grounds for doing any of the above include if you (or someone using your Quench Rewards Card or account details):

• abuse, misuse or attempt to abuse or misuse your membership, your card, the Quench Rewards program, any offers for Member Benefits or anything else associated with Eumundi;
• do anything that is contrary to these T&Cs;
• fraudulently accumulate Quench Rewards points or other Member Benefits;
• use or attempt to use your card or Quench Rewards dollars, Quench Rewards points or any other Member Benefits, for purchases made by a person other than you, the cardholder (or in the case of fuel discounts, by a primary or additional cardholder on the same combined account);
• engage in unacceptable conduct in connection with your membership, which will be deemed to include if Eumundi has a reasonable suspicion of conduct by you which amounts to dishonesty, fraud or wrongful conduct;
  become bankrupt or die;
• or have not scanned your card in any Earn Business or shopped Online (where your card has been added to your Online account) at any time during a continuous 12 month period.

Any tampering with or defacing of or unauthorised use of a Quench Rewards Card will render the card invalid.

On cancellation of your membership (including through requested cancellation of your Quench Rewards Card), we may retain your membership information for record-keeping purposes and, in de-identified form, for our general data analysis purposes. We may allocate to another member any membership identifier (including number) previously allocated to you.

You agree that, except to the extent that these T&Cs expressly provide otherwise, we do not need to notify you in advance, or give you any reasons, with regard to any action we take concerning your membership.

You acknowledge and agree that there may be:

• delay in issuing you with, or non-issue to you of, any Member Benefits;
• delay in or non-replacement of a lost, stolen or damaged Quench Rewards Card;
• acts, errors or omissions by us in the course of providing Member Benefits (including as referred to in these T&Cs);
• loss, theft or damage to any documentation in the course of the posting or delivery of that documentation to you; or
• a suspension and/or termination of the Quench Rewards program, including the ability for members to collect Quench Rewards points and enjoy Quench Rewards.

and to the maximum extent permitted by law (and provided that nothing in these T&Cs limits your rights under the Australian Consumer Law), we will not be liable to you in any way for any cause in connection with such matters, including for any unused Quench Rewards points or Quench Rewards dollars balance in your account at the time of termination.

You agree that any comments, suggestions or recommendations you may receive from us or others as part of Member Benefits may not be suitable, accurate or complete and you must not rely on them in a way which may give rise to any loss or damage. If you intend to rely on anything in connection with the Quench  Rewards program, your reliance should be based solely on your own judgement, including as to the extent to which you should obtain or use any Member Benefits.

Provided that nothing in these T&Cs limits your rights under the Australian Consumer Law, any liability we may have to you in negligence, breach of contract or otherwise, and all conditions and warranties as to the condition, suitability, quality, fitness or safety of any goods or services supplied by Eumundi pursuant to these T&Cs, whether express or implied by statute, are excluded to the maximum extent permitted by law, and, where liability cannot be excluded (such as where the Australian Consumer Law applies), our liability to you will in all cases be limited to:

• the cost of re-supplying the goods or services or repairing, or paying the costs of repairing, the goods;
• or reinstating the number of Quench Rewards points, Quench Rewards dollars, or other Member Benefits, in dispute.

The above limitation of liability in Eumundi’ favour also applies to related bodies corporate (as defined in the Corporations Act 2001 (Cth)) of Eumundi.

If you have any queries or complaints regarding the Quench Rewards program, please contact us. You can do this by calling the Quench Rewards Contact Centre on 07 5597 6866 #